1. Introduction
Welcome to Vetri.my (“Platform”), operated by ZECTA AI HUB (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable laws.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Vetri.my.
By using Vetri.my, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
When you register or use our platform, we may collect:
- Full name
- Phone number (including WhatsApp number)
- Email address
- Business name
- Business details and product information
- Profile information and images
- Communication data with buyers or sellers
2.2 Automatically Collected Information
When you use Vetri.my, we may automatically collect:
- IP address
- Device type
- Browser type
- Pages visited
- Date and time of access
- Usage behavior on the platform
2.3 WhatsApp Integration Information
When you connect your WhatsApp number:
- Your WhatsApp number is used to enable direct buyer enquiries
- Messages are exchanged directly between buyer and seller via WhatsApp
- Vetri.my does not control or store private WhatsApp conversations unless automation features are enabled
3. How We Use Your Information
We use your information to:
- Provide and operate the Vetri.my platform
- Enable buyers to contact sellers via WhatsApp
- Display your products or services publicly
- Improve platform performance and user experience
- Provide AI-powered automation and assistance
- Respond to enquiries and support requests
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. How Your Information Is Shared
We do not sell your personal information.
We may share information with:
4.1 Platform Users
- Your business name, products, and WhatsApp number may be visible to buyers
4.2 Service Providers
We may use trusted third-party providers such as:
- Cloud hosting providers
- WhatsApp API providers
- Analytics providers
- Technical support services
These providers are required to protect your information.
4.3 Legal Requirements
We may disclose your information if required by:
- Malaysian law
- Government authorities
- Court orders
5. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your data, including:
- Secure servers
- Access controls
- Encryption where applicable
- Restricted access to authorized personnel only
However, no system is 100% secure.
6. Your Rights Under Malaysian PDPA
You have the right to:
- Access your personal data
- Correct your personal data
- Request deletion of your personal data
- Withdraw consent for data processing
- Request limitation of data usage
To exercise these rights, contact us at:
Email: ask@vetri.my (or insert your official email)
7. Cookies and Tracking Technologies
Vetri.my may use cookies to:
- Improve user experience
- Analyze platform usage
- Remember user preferences
You may disable cookies via your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites (including WhatsApp).
We are not responsible for the privacy practices of those external platforms.
9. Data Retention
We retain your personal data only as long as necessary to:
- Provide platform services
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
You may request deletion of your account at any time.
10. Children’s Privacy
Vetri.my is not intended for users under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Continued use of Vetri.my constitutes acceptance of the updated policy.
12. Contact Information
If you have questions regarding this Privacy Policy, contact:
ZECTA AI HUB
Operator of Vetri.my
Email: ask@vetri.my
Website: https://vetri.com.my
Addition:
13. Platform Role Clarification
Vetri.my acts solely as a marketplace platform connecting buyers and sellers via WhatsApp. Vetri.my does not participate in transactions, payments, product fulfillment, or delivery. All transactions occur directly between buyers and sellers.